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  4. Notice: Temporary Chat Access Issue

Notice: Temporary Chat Access Issue

Scheduled Pinned Locked Moved NORAMARK Announcements
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  • A Offline
    A Offline
    andrew-kornuta
    wrote on Apr 13, 2025, 5:27 PM last edited by
    #1

    Hi everyone:

    We’re aware that a few users are experiencing an issue when trying to open certain Chat messages. In some cases, clicking a message leads to a “Not Found” error.

    Rest assured, your Chats are not lost. This is a permissions-related issue affecting only some users, and our team is already on it. We expect to have everything fully resolved by Monday morning (4/14).

    Thanks for your patience, we’ll keep you updated!

    — The NORAMARK Team

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    0
    • A Offline
      A Offline
      andrew-kornuta
      wrote on Apr 14, 2025, 2:05 PM last edited by
      #2

      Chat access has been corrected for anyone experiencing a problem. If you encounter any issues please reply here or email nortamer@noramark.com

      K 1 Reply Last reply Apr 14, 2025, 6:27 PM
      0
      • A andrew-kornuta
        Apr 14, 2025, 2:05 PM

        Chat access has been corrected for anyone experiencing a problem. If you encounter any issues please reply here or email nortamer@noramark.com

        K Offline
        K Offline
        Kyle Rahe
        wrote on Apr 14, 2025, 6:27 PM last edited by
        #3

        @andrew-kornuta does this apply to individual messaging as well? MTK messaged me but I have an error popping up.

        Thanks in advance!!

        1 Reply Last reply
        0
        • A Offline
          A Offline
          andrew-kornuta
          wrote on Apr 14, 2025, 7:18 PM last edited by andrew-kornuta Apr 14, 2025, 7:19 PM
          #4

          @Kyle_Rahe Okay weird. Yes... the "chat" issue actually only applies to DMs. If you click your user name in the upper right corner and click "logout", close the tab, then log back in it should clear up. Let me know if it doesn't.

          K 1 Reply Last reply Apr 14, 2025, 7:40 PM
          0
          • A andrew-kornuta
            Apr 14, 2025, 7:18 PM

            @Kyle_Rahe Okay weird. Yes... the "chat" issue actually only applies to DMs. If you click your user name in the upper right corner and click "logout", close the tab, then log back in it should clear up. Let me know if it doesn't.

            K Offline
            K Offline
            Kyle Rahe
            wrote on Apr 14, 2025, 7:40 PM last edited by
            #5

            @andrew-kornuta that worked!! Thank you Andrew!

            A 1 Reply Last reply Apr 14, 2025, 8:05 PM
            👍
            1
            • K Kyle Rahe
              Apr 14, 2025, 7:40 PM

              @andrew-kornuta that worked!! Thank you Andrew!

              A Offline
              A Offline
              andrew-kornuta
              wrote on Apr 14, 2025, 8:05 PM last edited by
              #6

              @kylerahe Excellent! Thanks for being adventurous with us 🙂

              1 Reply Last reply
              🤙
              0
              • R Offline
                R Offline
                Robert Beecher
                wrote on Apr 15, 2025, 1:08 PM last edited by
                #7

                I am still experiencing issues with this. I can't open the group chat with you and @michael-kornuta or other direct chats.

                M 1 Reply Last reply Apr 15, 2025, 2:58 PM
                0
                • R Robert Beecher
                  Apr 15, 2025, 1:08 PM

                  I am still experiencing issues with this. I can't open the group chat with you and @michael-kornuta or other direct chats.

                  M Offline
                  M Offline
                  MT K
                  wrote on Apr 15, 2025, 2:58 PM last edited by
                  #8

                  @Robert_Beecher did you try the solve presented by @andrew-kornuta ?
                  "Okay weird. Yes... the "chat" issue actually only applies to DMs. If you click your user name in the upper right corner and click "logout", close the tab, then log back in it should clear up. Let me know if it doesn't."

                  R 1 Reply Last reply Apr 15, 2025, 3:17 PM
                  0
                  • M MT K
                    Apr 15, 2025, 2:58 PM

                    @Robert_Beecher did you try the solve presented by @andrew-kornuta ?
                    "Okay weird. Yes... the "chat" issue actually only applies to DMs. If you click your user name in the upper right corner and click "logout", close the tab, then log back in it should clear up. Let me know if it doesn't."

                    R Offline
                    R Offline
                    Robert Beecher
                    wrote on Apr 15, 2025, 3:17 PM last edited by
                    #9

                    @michael-kornuta This worked! Thank you Michael, apologies for missing that the first time.

                    M 1 Reply Last reply Apr 15, 2025, 3:19 PM
                    0
                    • R Robert Beecher
                      Apr 15, 2025, 3:17 PM

                      @michael-kornuta This worked! Thank you Michael, apologies for missing that the first time.

                      M Offline
                      M Offline
                      MT K
                      wrote on Apr 15, 2025, 3:19 PM last edited by
                      #10

                      @robertbeecher I am so happy it worked! thank you for your patience

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